Return Material Authorization (RMA) Number. No returns of any kind will be accepted by union unless accompanied by a unique RMA number.
To obtain the RMA number, Customer must either submit an online request for return authorization or send an email to the current salesperson before the return, and Customer must provide the following information: Customer name, applicable invoice number, serial number of the Product, and details of Product problems encountered by the Customer. After the issue of the applicable RMA number, Customer has 14 calender days to return the Product and union reserves the right to reject any unauthorized return, the return occurring after the 14-day period or the return of the Product not accompanied by a valid RMA.
Defective Product Returns. Customer may return defective Products to union within the warranty period specified in the “Warranty Terms” section, and the replacement, repair or refund is at union’s option.
Non-Defective Product Returns. Customer may request Product return within 15 calender days from the invoice date and union will review all requests on a case-by-case basis. If Customer get the return authorization and Product is received by union within 30 calender days of the date of invoice (Product must be in the same condition as when it was originally delivered), 20% of the original Purchase price will be retained by union as restocking fee and then the remaining amount will be refunded. Products received within 30 calender days of the invoice date or in different condition will not be accepted.
Returned Products Must Be Complete. All Products must be returned in their entirety, including all original manufacturer boxes, packing materials, manuals, cables, and any other accessories provided by union in the original shipment. union reserves the right to reject the return of incomplete Products or choose to charge a restocking fee of at least 20% when the return is accepted. Customer must note the authorized RMA number on the shipping label of each box or write it on the shipping box. Customer is not allowed to write the RMA number on the original manufacturer’s box.
Shipping Costs. Customer is responsible for the cost of shipping returned Products; union is responsible for the cost of shipping replacements for returned Products and will match Customer’s shipping method.
Transportation Insurance. Highly recommend the full insurance, to cover the loss and damages of the return shipment, and section of carrier or delivery which is able to provide the prove of the shipment is highly recommended as well. union will not be liable for any loss or damages during the shipment of the return.
The returned products must be proper packed during the shipment. union will not be liable for any damages might occur during the returning. To minimize the possibility of product damage in transit, The customer must properly place the product or the product original packing box in the shipping box with packing materials. customer must assure the products are proper wrapped with bubble wraps or packing foam. The shipment without packing foam, bubble wrap and PE(Anti-static) bag is prohibited. Return shipment preferred method is place each product into individual shipping box. If you must ship multiple products in the same shipping box, make sure each product is protected by anti-static bag, and separated by packing foam or bubble wrap. Products may not be returned as scattered or unprotected. Crushed or damaged shipping boxes cannot be committed for returns. Product must not be shipped unboxed or fully wrapped in bubble wrap and secured onto a pallet (As long as it is suitable for the size or weight of the product)
Rejection/reception products that incomplete or damaged during shipment. If a package containing products purchased from union arrives at the customer’s location damaged or incomplete, the customer shall refuse to accept delivery from the carrier. If the customer does accept delivery of such packages, the customer must: (1) Note damaged or missing parts on the carrier’s delivery record so union can file a claim; (2)Keep maintain the products as is and the original box and packaging upon arrival; and (3) By methods of calling union customer service or contacting the union account manager, notify union on time, so that can arrange the carrier inspection and pick up damaged or incomplete products. The customer will be deemed to have accepted the product if the customer fails to notice the damaged or missing parts and saves the product received with the original box and package, and fails to notify union within five (5) days of products receipt, as if they arrived in perfect condition, and general return policy of union applies.
